Phoenix Oasis

     Phoenix Vacation Property

Frequently Asked Questions Print E-mail

Word to the Wall created this section to answer most commonly asked questions about our products and services.  If you do not find the answer you are looking for, just contact us.


What type of lettering is this?

These are pre-pasted, pre-spaced, individually cut letters that press on your wall or any flat surface.  These are not decals with clear film around the letters, but rather individually cut letters that have been pre-spaced for you.  The letters arrive on a sheet of paper which adheres to your wall.  After pressing the sheet to your wall, you pull it back and only the lettering remains.  The letters are thin – equivalent to a couple of coats of paint, so they give you the look of hand-painted stenciling without the time and trouble  This is high Quality vinyl that will not fade or crack.


Application of vinyl lettering

 Click HERE to learn how to apply your vinyl lettering.


How do I remove the lettering?

The vinyl is easy to remove.  It works well for both home owners and renters because they come off when you are ready for them to without damage to your wall.  To remove, pull up a corner of each letter by using your fingernail or tweezers and gently pull off the lettering in a downward motion.  If your wall lettering has been up for a longer period of time, you can soften them up by using a hair dryer to make it easier to remove.  If any sticky residue is left, use alcohol or goo-gone.  If you notice any paint starting to come off with your letters, stop immediately and warm your lettering with a blow dryer.  Peel or curl the vinyl in a downward motion, rather than pulling straight outward.  10% of wall paint may fleck off with the vinyl lettering when removing.  This is standard for all vinyl lettering.  Word to the wall can not be held responsible for damage to any paint or surface.  We speak from our experience, and can not insure that all experiences will be the same.  Please wait at least 3 weeks for new paint to dry and cure before applying letters. 

Are there any surfaces this type of lettering won’t work for?

This type of lettering sticks to almost any smooth or lightly textured surface like painted walls, glass, mirrors and smooth metal and wood as well as ceramic tile.  It will not stick to rough or uneven surfaces like cinder block, brick or stucco.


What do I do if I don’t see the font or color I want?

We would be happy to custom design your lettering, color or art for you.   You can custom order your font or color without any extra costs unless you are choosing a specialty order color.  You can choose different font styles within a quote and tie it in with some art if you choose.  If you would like some advice, just email us the design you are looking for, and we will send you some ideas. 


Are the color samples on the web page exact matches of the vinyl I will receive?

 No, unfortunately, some computer monitors show colors slightly differently.  They are usually a very close match.  Try to pick a colour selection that will work with your décor.


What spacing will the quote come in?

Pre-spaced means that we do all the positioning and spacing of the letters and words for you.  When placing your order, simply request how many words you want on each line and how many lines you wish your quote to be as the order form states.


Can I make some letters larger than others?  What if I want the first letter in a quote to be twice as big as the rest of the letters in the quote?

 Yes, this is a custom order, and we just figure out your cost as to how many of each size of letters you have.


Can lettering be made to go over an Archway?

Yes, simply email us before placing your custom order and notify us of your arch measurements.  Your lettering will then curve perfectly with your archway.  We will respond to all emails within 24 hours.

There is an extra charge for arching your lettering because of the fact that extra material is used in the process.  Please email us for a quote in this case.



How can I know the length of my quote?

Simply email us before placing your order and we can tell you the exact measurements.  All fonts produce very different lengths.  If you need a specific length, just let us know and we can help you decide which font and size of lettering to purchase.


What are my payment options?

We accept Visa, MasterCard, and Money Order.


How long does it take for an order to process and what are the shipping costs?

Your order is shipped no later than 1 week from the date of your order and receipt of funds. If you are paying by money order or certified cheque, processing of your order will begin immediately upon receiving your payment by mail. Shipping costs are $5.00 - $25.00 per order depending on size and weight for regular mail unless it is picked-up in Calgary, Alberta, Canada.

*Shipping Costs may change without notice.



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